bwin customers can temporary or permanently exclude themselves from our products by accessing the "Self-exclusion & Closure" section of their player account or make a request by e-mail to responsible.gaming@bwin.fr.

The self-exclusion option implies a joint commitment by the customer and bwin. We will take reasonable steps to prevent the customer from re-opening their account or opening new accounts. However, during the self-exclusion period, the customer must not attempt to reopen their account or open new accounts, including by using the identity of third parties. Self-exclusion prevents you from playing on bwin.fr for a period of your choice, with a minimum of 1 day. During the chosen period, you will be able to access your account, but you will not be able to make any bets, deposits or, if applicable, register for a new offer during the set period. You will also not be able to open a new player account. You will be able to play again at the end of this period. However, at the end of the one-year self-exclusion period, you may request to have your self-exclusion lifted by contacting our customer service. In this case, your account will be closed, giving you the opportunity to re-register on our Site.

Please note that self-exclusion should not be confused with account closure. You can close your account and open a new one afterwards, which is not possible with self-exclusion, as your account is always open and accessible. Once your request has been processed and your account has been blocked from all the above-mentioned features, no more bets will be accepted, and you will no longer receive any advertising from us.

Please note that it is strictly impossible to cancel a self-exclusion. Feel free to contact our customer service for more information or have a look on our Responsible Gambling page.

To set up a temporary or a permanent self-exclusion, please click here.

This page was last reviewed and updated: October 2020