bwin offers all its customers several self-protecting measures to ensure a responsible gambling activity. We therefore encourage our customers to use these self-help tools, which are available at all times on their player accounts. The required self-protecting measures are taken seriously and are valid for a specified period of time according to the choices and needs of our customers.

Gambling limits

• Deposit limits: bwin customers must set a maximum weekly deposit limit per 7 day rolling period on their player account and can change this limit at any time by accessing the Gambling Controls section of their player account. Further explanations are available in the section mentioned above.
• Stake limits: bwin customers must define the cumulative amount of stakes on the poker product and stakes on the sports betting product per 7-day rolling period, and can change this limit at any time by accessing the Gambling Controls section of their player account. Further explanations are available within that section.
• Poker time limit: bwin customers must set a maximum weekly time limit in hours per 7 day rolling period on their player account. The effective time limit is the cumulative time spent by the player at a game table, from the moment the cards are dealt in the first game in which they participate until the moment they leave the table. The player can change this limit at any time up to the first warning displayed by accessing the Gambling Controls section of their player account. Further explanations are available in the section mentioned above.
• Automatic payments: bwin customers are required to indicate two amounts, a maximum balance (the amount at which an automatic transfer of the balance from the player account to the bank account is made) and a remaining balance (the amount they wish to keep in their player account as a result of the transfer in question). These amounts can be modified at any time by the user by accessing the Gambling Controls section of his account.

Regarding the possibility of changing the deposit and stake limits, we would like to inform you that if you decrease your deposit limit, your request will be effective immediately. On the other hand, if you increase your limit, your request will be effective 48 hours from the day your request was accepted.

Finally, as regards to the 7-day rolling period mentioned in the previous paragraphs, this period begins on the day the limit is set and ends on the 7th day following it. For example, if you set a limit of €25, this means that the total amount of your bets over a period of 7 days from the day the limit is set should not exceed €25, and this does not mean that you will be able to bet several times with a maximum of €25.

This page was last reviewed and updated: October 2020